Last Updated: March 20, 2024
Effective Date: March 20, 2024
1. Introduction
Greenroots Trading ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at greenrootstrading.org.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email address, phone number)
- Shipping and delivery information
- Account credentials (for admin users)
- Communication preferences
- Feedback and correspondence
2.2 Automatically Collected Information
- Device information (browser type, IP address)
- Usage data (pages visited, time spent)
- Location data (for shipment tracking)
- Cookies and similar technologies
3. How We Use Your Information
3.1 Primary Purposes
- Providing real-time shipment tracking services
- Processing and fulfilling orders
- Managing user accounts and authentication
- Communicating about services and updates
- Customer support and assistance
3.2 Additional Uses
- Improving our services and user experience
- Analyzing usage patterns and trends
- Preventing fraud and ensuring security
- Complying with legal obligations
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with:
- Shipping and logistics partners
- Payment processors
- Customer support services (Drift chat)
- Analytics providers
- Cloud storage providers
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders
- Legal processes
- Government requests
- Protection of rights and safety
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure user authentication systems
- Regular security assessments
- Access controls and monitoring
- Employee training on data protection
6. Your Privacy Rights
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Restrict processing of your data
- Data portability
- Withdraw consent
7. International Data Transfers
We operate internationally and may transfer your information to countries other than your country of residence. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Data processing agreements
- Compliance with GDPR and other regulations
- Regular privacy impact assessments
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website usage
- Personalize your experience
- Provide tracking functionality
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit functionality.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect or maintain information from children under 13. If we learn we have collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
11. Retention of Information
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
12. Contact Us
If you have questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at:
- Email: info@greenrootstrading.org
- Privacy-related inquiries: privacy@greenrootstrading.org
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
